We are writing to you to let you know of the exciting acquisition of Synergy Waste Solutions by Direct365.

At Direct365, we wanted to take the opportunity to welcome you once again. We are working hard to make sure you continue to experience the high level of service you are used to receiving from the fantastic team at Synergy Waste Solutions.

As part of this continuation of great service we wanted to let you know what changes you should expect to see,

What changes are happening?

·         From 1st May 2024 your invoices will be sent from Direct365.

·         We will continue to offer the convenient option of paying via Direct Debit.

·         You can also continue to pay via card, online, bank transfer or cheque.

How will this affect me?

·       Please note that the invoice will look different to the invoices you are used to receiving. *sample invoice below

·      If you currently pay by Direct Debit please do not cancel. We will write to you separately with any changes that affect you.

·      If you wish to continue paying by bank transfer, please note the new bank account details are;

Sort:  52-10-40

Account: 16503821

Name: Direct365Online Limited

·     You may have already received your new Duty of Care documentation due to your collector changing from Synergy to Direct365, please make sure you sign and send back when you receive this. If you haven’t, it should be arriving within the next few days.


How to contact us;

·     To help with a smooth transition, please use your current account number or site address when you speak to us.  This will help our team locate your account details.

·     If you have any queries regarding your invoices, please contact the Direct365 team on 0800 612 9688 or email accounts@direct365.co.uk, who will be happy to help.

·      If you have any queries regarding any existing or new services, please contact the Direct365 team on 0800 612 9688 or email Service@direct365.co.uk, who will be happy to help.  Why not take a look at what else we have to offer here


I want to wish you a warm welcome to Direct365 and thank you for your continued loyalty.

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