Drive Devilbiss - Medical Waste Case Study | Direct365 Skip to content
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The Story

Longstanding relationship with prompt, friendly care at the centre.

“We have been with Direct365 for 12 years and never seen any reason to go to a competitor”

The customer from this case study has been with Direct365 for 12 years. Their service – non-offensive clinical waste – has been in place over a decade with no major issues.

In an industry where customers come and go, it is telling that Drive Devilbiss have seen no reason to leave Direct365.

“James [Direct365 Customer Loyalty Advisor/Account Manager] is very helpful and resolves any issues very quickly” says Richard Locker, Quality Manager at Drive Devilbiss. “We have been with Direct365 for 12 years and never seen any reason to go to a competitor”

But to leave a client with such a feeling for several years, there must be something they’re doing right?

Drive Devilbiss
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“Friendly, helpful, punctual”
Richard Locker,
Quality Manager at Drive Devilbiss
Drive Devilbiss

The Challenge

Multiple sites need collecting, offering a difficult juggling act.

Drive Devilbiss may have been using our waste service for 12 years, but before that they had an initial challenge. One that was difficult to organise thanks to the complexity of their business operation.

“We deal with medical products, and we produce clinical waste at 6 different sites on a daily basis,” said Richard. “Direct365 enables this to be disposed of in a controlled and timely manner.”

Drive Devilbiss aren’t the only business who come to us with challenges like this. Many small and medium-sized business have the job of juggling their services and the reality of how to do this. But the proof is in the pudding when using Direct365. We have highly trained experts that organise our services and understand the need for prompt, quality communication. But don’t just take it from us. When we asked Richard how he would best describe Direct365 in 3 words, he told us what thousands of other customers think: “Friendly, helpful, punctual”

Our Offering

Great prices and a quality, expert service

Direct365 understand that customers want two things – a quality, friendly service they can trust, and a great cost. That’s why our focus is on these things all day, every day. If the cost is too high, customers will turn away. If our staff aren’t friendly experts, it will turn customers off.

This is clearly a key focus for Drive Devilbiss in their desire to stay with Direct365. Our focus on customer needs gives them the piece of mind when it’s our job to take the reins for them.

What’s good for us is, when we asked Robert what he would say to other companies considering using Direct365, he said “I’d recommend using Direct365.”

We couldn’t say it better ourselves.

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“I would recommend using Direct365”
Richard Locker,
Quality Manager at Drive Devilbiss

So, if you’re looking for great value from a clinical waste service provider that can become like an extra member of your team, give us a call today. To see what other services we provide, check out our website here.

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