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The Story

Searching for efficiency that helped keep visitors safe

The one thing that links all of the services that we offer is that they’re all needed to help your business stay safe and compliant. Whether it’s with a regular service, such as general waste, or something less frequently, like PAT testing. A lot of our PAT testing customers return yearly, asking us to ensure their portable electrical appliances are still safe to be used. Every organisation needs to adhere to the Electricity at Work 1989 act, and PAT testing can help prove you’ve taken this responsibility seriously. Which is exactly what Jan Hunter did, from George Road Community Church in Oldbury, in the midlands.

Jan came looking for Direct365 when she wanted a service that was efficient and could keep their church compliant.

“We were looking for someone to carry out our PAT testing and found the company online,” said Jan. “We went with Direct365 because of their efficiency in responding to our enquiries.”

But while we consider it our job to quickly engage with potential customers, we also want to be the ones winning the work and doing it well, which was something else Jan was looking for.

“We are a Church and it is imperative that the PAT testing is carried out efficiently and on time.” Something we ensure we do with all of our customers.

George Road Community Church
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“We went with Direct365 because of their efficiency in responding to our enquiries.”
Jan Hunter
George Road Community Church
George Road Community Church

The Challenge

Getting a quick response to our enquiries and dealing with difficult to use websites.

From what she had told us during our call, Jan wanted a business that would answer their enquiry in a timely manner, and get round to the job as quickly as possible. But there were a number of other things that Jan was conscious of, and these things challenged who she trusted.

“In a world where there are a lot of scammers it is important to find a company in which you put your trust and they fulfil their contractual obligations to your expectations.” Said Jan. But with our record of only using licensed service providers, we assured Jan of the time and date the job would be complete and supplied her with her certificate of safety as soon as the job was finished. But, in her words, what did Jan think of the job that was done after the pre-service arrangements had taken place?

“This year will be our second year [using Direct365]. When we made contact it was easy to get a quote and book. We have been extremely happy with the booking system, [but also] the engineer that came and carried out the PAT testing and the cost. All in all an extremely positive experience.”

So after a challenging time searching for a quick, trustworthy and reliable service provider, stumbling upon Direct365 allowed Jan and the team at George Road Community Church the peace of mind to return to Direct365 for a second time earlier this year. And when asked to give three words to describe Direct365?

“Efficient, experienced and friendly”

Music to our ears.

Our Offering

This isn’t the first time we’ve encountered a potential customer and heard stories of mistrust and inefficiency. But as our aim to be the small business experts across the entire UK, we know it’s important to give these customers an experience to change their mind and stick with Direct365. So after all said and done, what would Jan say to other potential customers considering using Direct365?

“Go for it! We have nothing negative to say about this company, everything is positive.”

There are thousands of customers just like Jan that are made up with the service we provide across a wide range of business essential services. And it’s our aim to give them all the best experience we can, from their first phone call or click of our website, until the job is done and beyond. Our customer service team are always on hand to help, not only before we quote for the service you want, but after we’ve left the properly. We have a knowledgeable team that love to help. So why not give us a call? We’re here to help.

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“We have nothing negative to say about this company, everything is positive.”
Jan Hunter
George Road Community Church

So, if you’re looking for great value from a PAT testing service provider that can become like an extra member of your team, give us a call today. To see what other services we provide, check out our website here.

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