Case Study:
The Beauty Room by Lorraine

The Story

Service where nothing is too much trouble

After years of working with businesses across numerous industries, Direct365 knows that every company is different. No two businesses are the same, and what they require from a supplier changes. Our attitude is to be the extra member of your team, but what that means to people can also change. So, we think it’s important to be flexible. Take, for example, Lorraine Joice from cosmetic business The Beauty Room by Lorraine. Lorraine wanted to find a sharps bin supplier that could answer her questions quickly as soon as she had them even after they started supplying. Talking about customer service, Lorraine said “it’s 100% important to me. It shows you care about your customers (not just at sales www. and I’m really happy to email or call with any queries as I know they will get answered quickly and professionally.”

But how did The Beauty Room get to this www. and how did Direct365 help the company when other options weren’t pulling up many trees?

The Challenge

Finding a supplier that wanted to help

Speaking to Lorraine, it’s clear that initially, finding a supplier that could offer the services she needed, but would also be on hand to solve rare problems quickly and with initiative was not easy. In an industry that is so competitive, it is difficult to find the aftercare she wanted. That was until she found Direct365.

“They made the whole process from start to finish easy,” she said. “The staff are friendly and helpful and liaise with each department to get things sorted so you don’t have to. Amazing!”

And that’s the challenge for service providers, and it’s why we concentrate on making sure we’re there for our customers at any www.

Our Offering

Going out of our way to help you settle and offer support

Behaving like the extra member of your team is as much about how we help than how much we do. Some businesses need extra assistance to understand their agreements, and others just want a prompt service that is value for money. But whatever you want, Direct365 are here to help. And when we asked Lorraine what she thought about Direct365, we weren’t disappointed.

“Absolutely amazing! Professional, helpful, quick to reply back and always there to help. Their customer service is amazing and so helpful. Nothing is too much trouble.”

And that is exactly the impact we’d like to have on our customers. Whatever you need, nothing is too much. So, as a final point, how would Lorraine describe us if she only had a few words?

“Amazing, professional and highly recommended.”

So, if you’re looking for an amazing and professional service, remember that Direct365 come highly recommended. Whatever your needs, we’re happy to help. Why not give us a call?