Case Study:
Thor Juice Ltd

The Story

Reliable service, great communication with value that sets us apart.

Thor Juice Ltd have been a Direct365 customer for a few years. 6 years to be exact. They came to us when they were looking for a waste management service provider that could add great value beyond just a service. And when Katy Webster, company director of Thor Juice Ltd, came looking, Direct365 were glad to be able to help. Our discussions were based on the needs of Thor Juice Ltd as a business, and the ongoing communication that we would have with their team.

“Direct365 has not only provided us with cost-effective and efficient services but has also proven to be a reliable partner that truly understands our business needs,” said Katy.

“Direct365 stood out for their commitment to delivering an all-in-one solution that perfectly met my business needs.”

From the start of the customer journey, Direct365 like to be honest and straight talking, focusing on the value we can give the customer beyond our great prices. But for many of our clients it’s difficult to see the wood from the trees even before they get to speaking to a potential waste expert like Direct365.

The Challenge

Finding a supplier that values customer support and communication.

Although we can offer competitive prices, Direct365 also rely on our reliability and knowledge when entering discussions with new customers. And that’s something that Katy found out right away.

“From the moment I started researching providers, Direct365 stood out for their commitment to delivering an all-in-one solution that perfectly met my business needs,” Katy continued further.

“The main attraction of working with Direct365 as a provider is the exceptional level of support and collaboration they offer. Direct365 values its partnerships and truly understands the importance of a mutually beneficial relationship.”

This is something that we pride ourselves on. There’s a wider range of companies that can offer competitive pricing like us, but many don’t have the experience we have after over a decade of small business partnerships.

Our Offering

“We've seen tangible improvements in our processes and bottom line since partnering with Direct365”

Regardless of our work on communication and added value for businesses, we know our aim must be to help these businesses run more smoothly. Which means reliability has to be a core part of what we offer. And with thousands of positive Trustpilot reviews, we think we deliver this too. And Katy agrees. When we asked her for three words to describe the service provided by Direct365, she spoke in glowing terms:

“Outstanding, reliable and exceptional”

We see our job as to be the extra member of your team, so that compliance services don’t get in the way of you succeeding. And at the end of the day, doing that right is the best thing we can offer.

“With Direct365, you can expect a seamless and hassle-free experience, which is crucial for any company looking to streamline their operations and enhance productivity. We've seen tangible improvements in our processes and bottom line since partnering with them.” said Katy.

And when asked whether she would recommend us to other businesses?

“I would wholeheartedly recommend Direct365. Our experience has been nothing short of exceptional. From excellent customer service to innovative solutions, they have consistently exceeded our expectations.”