Case Study:
Thames Organic

The Story

Staying compliant was difficult with unreliable suppliers.

When looking to organise a compliance service, it’s important the find a business that you can rely on. Many of our customers come to us because they’ve had frustrations with alternative suppliers, or that they are struggling to find a supplier that can give them the reassurance they require. It’s not uncommon, but when businesses speak to Direct365 they soon realise that we are different. That’s exactly what happened when Thames Organic contacted us three years ago, desperately searching for a general waste supplier that wouldn’t let them down.

A business that sells organic food through various e-commerce platforms, Thames Organic found that ensuring their waste was collected on time was a becoming a big problem.

“We had some issues relating to all too frequent changes in collection days in the past,” said Halit Coskun, Procurements and Sales Manager at Thames Organic. “We needed someone reliable and affordable, and that’s how we decided upon Direct365.”

But this is only the beginning of the story. Thames Organic have worked with Direct365 for over three years. But how has that three years gone? Read on for more information.

The Challenge

Identifying a good waste management company

Direct365 have worked with small businesses across the country for over 20 years. And we get many different stories about why businesses are looking for a service. Reliability is one of the most common reasons, and we understand that. Having an unreliable supplier can make planning near impossible.

When speaking to Thames Organic, it was clear that working with Direct365 for three years has helped them understand the value of reliability.

“We get 1000l bin collections every week. We find being punctual and affordable are more important things about a good service, hence why we’ve dealt with Direct365 for three years now.”

Reliability is one of our core aims. We want to act like the extra member of your team by offering you the reassurance that when you shop with us, you get what you need exactly when you were told you would get it. To many suppliers, that is a challenge. But to us that’s just the standard.

Our Offering

Regular communication and punctual collections

The best way to prove you are a reliable company is by being one consistently. To do this, we ensure we communicate with our customers to keep them up to speed with everything. “I highly recommend you [Direct365] for other companies. They gave a price advantage over other suppliers, but we also got quick answers to any questions through the customer portal and telephone,” said Halit. And that is our bread and butter. Customers are happy when they are listened to have get what they ask for. And after three years of working with Direct365, we asked Halit to describe us in three words:

“Reliable, affordable and punctual.”