Delivery of orders valued over £150 excluding VAT is free of charge to most parts of the UK. There are some exceptions. Postcode areas AB, BT, FK, HS, IM, IV, KW, PA, PH, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO30 & BT are excluded from free delivery and will incur a carriage charge.
Oversized products which require a pallet delivery, or crane/hiab offload may also incur an additional charge.
Mainland UK under £150
Delivery of most orders under £150 excluding VAT and weighing less than 25kg will be charged at £7.25 plus VAT. Exceptions to this are the items to postcode areas AB, BT, FK, HS, IM, IV, KW, PA, PH, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, PO30 & BT. Larger consignments and items may carry and additional charge for delivery. Some hand dryer spare parts also carry additional delivery charges. We will always confirm the delivery charges before accepting your order.
Delivery of your order to your premises
Delivery will be made Monday to Friday between 08:30-18:00 and will be made to ground floor, kerbside only (unless previously agreed in writing). Standard delivery is not always timed delivery. You or an authorised person must be available to sign for your delivery. Failed attempts at delivery may result in additional re-delivery charges. Leaving goods without a signature is entirely at your own risk. We expect you to inspect your package before signing and sign accordingly as ‘damaged package’ if it is not received in satisfactory condition. It is very important that you to check your order on receipt and inform Direct365 immediately of any damages or missing items. For the sake of clarity, this should be on the day of delivery. Direct365 will not be responsible for any damages or breakages after the goods have been signed for except where they are signed for as ‘package damaged’, or reported to us as damaged on delivery, on the day of delivery. Any damage to goods signed as ‘package damaged’ must be reported to us within 3 working days.
Estimated delivery times
Most items are despatched by the next working day following acceptance of your order. Standard delivery is between 3-5 working days. Due to the items being despatched from multiple locations and some of our products having longer delivery times, your goods may arrive in different packages and with different carriers, at no additional cost to you. We will endeavour to provide you with delivery information on the website where we can. Stock levels may vary on a daily basis but we will always attempt to despatch your item as soon as possible and will inform you if there is a significant delay expected on your order.
Whilst we endeavour to deliver your goods to you as quickly as possible, at the very latest delivery will take place within 30 days from the date following the day we accept your order (unless stated on the website or informed to you by our customer representatives).
Please contact our product sales team 0808 250 2012 if your order is required urgently and we will do our best to meet your deadlines.