Ordering & Payment
The ordering or "Checkout" process from Direct365 is designed to be as simple and as stress free as possible. We want for you to be able to quickly work your way through with no interruptions or errors to that we can get your items dispatched as quickly as we can.
You can either make an account with us, the advantage of this is that you will have easy access to your order history as well as other functionality that is designed to give you additional information on your history with Direct365 supplies. Once you have made your account, you can log in using the same information each time - this will save all of your details so that you don't need to re-add them each time. The other option is to work your way through the checkout process as a "Guest" this is quicker, but you won’t be able to re-access your order through your account, because you don't have one.
You will need to select an address for delivery, the address that your card is registered to as well as the details of your card and other bits of important information including postcode, telephone numbers and your name.
Once all this has been done, you will be given an order number and a confirmation email will be sent to you containing all the information you need to track the order, estimated delivery time and how to get in touch with us if something out of the ordinary happens.
Adding Products to your Basket
If you have found your products and you are happy with you choice, it's time to add them to your basket so you can proceed to the checkout where the items can be paid for.
Each product should have an easily visible button which says "Add to basket", all you need to do is click this and you will be informed instantly that it has been successful. It's important to note that at this stage, you haven't yet paid for your item, you have just added it into your shopping basket as you would in a supermarket to prepare you for the checkout.
If you can't find the "Add to basket" button, there should be some more information on the page which explains why this is, most likely, it is out of stock - you can always get in touch with our customer care team for more information.
You have 3 ways to pay for your items.
1) You can pay directly using your debit or credit card using the information detailed above.
2) You can choose to pay through PayPal instead, if you prefer
3) Or you can call our Customer Care team who will process the order for you over the phone
Our checkout process is extremely simple, we will clearly label where you can choose your payment options as you are progressing through.
How to know whether or not your Order was Successful
You will know that your order has been successful when you reach the "Order confirmation" page, this will contain a message telling you that it has been successful along with an order number. The order number is used as a unique reference - if you ever need to contact us about your order, this number will mean that we can locate and deal with any issues quickly.
You will also receive a confirmation email informing you of all the same information.
How to proceed if your order is late
We aim to make sure that every single one of our orders is delivered on time, however, in the rare situation of which your order is late, you can "Track your order" in the my account area of our website to find out exactly where it is, or get in touch with our customer service team who will rectify the issue as quickly as possible.
What do you do with my information?
Terms & Conditions of Sale
Photographs on our Web site are provided to assist you in identifying the pieces you require. We endeavour to ensure that the digital representations are as accurate as possible, but please be aware that some variation may exist between the colour displayed on your monitor and the actual colour of the item in question.
Formation of Contract
The contract is created upon delivery of the goods. All contracts to supply are made under Scottish, British and European law.
The receipt by you of an order confirmation does not constitute acceptance of an order. Prior to our acceptance of an order, we may need to verify relevant information. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation, for any reason. We also reserve the right to limit the order quantity on any item and to refuse service to any customer without prior notification.
We pride ourselves in the service we provide, however, we are human and it is possible that errors exist in our online database. Quotations given are in good faith but are subject to availability. If we are unable to supply goods for which we have received payment, we will inform you of this and provide you with a full and prompt refund.
In the event that goods are advertised at an incorrect price, we reserve the right to refuse or cancel orders, regardless of whether you have received an order confirmation email, and whether your payment has been received. In such an event we shall of course provide you with full and prompt refund.
Orders are usually shipped within one working day of our receiving payment. You should expect delivery in 1 to 3/4 working days. Orders received before 12 noon generally get processed the same day. All goods will be delivered within the statutory performance period of 30 days (from the date of payment).It is the customer's responsibility to ensure that their supplied address details are correct at time of purchase, as we cannot be held responsible for incorrect or non-delivery due to customer error.All packages are safely wrapped with appropriate packing materials. In the unlikely event of breakages in shipping, please notify us within 48 hours. We will supply replacements free of charge, or- if we are unable to replace the items- a full refund to the value of the damaged item(s).
You may cancel your order prior to shipment or within 7 working days of delivery. (Working days exclude weekends and public holidays). Notification of cancellation must be in written form (by letter or email), notification by telephone is not sufficient. (This is in accordance with the Distance Selling Regulations 2000). Notification of cancellation may be sent via email to firstname.lastname@example.org, or by post to, Direct365online Ltd. Parkside Place, Oasis Business Park, Skelmersdale, WN8 9RD United Kingdom.
If you choose to cancel your order, the goods must be returned to Direct365. Returned goods must be suitably packed to help ensure their safe return - we request that the original packing materials are used for this purpose. Where goods are returned for reasons other than loss, damage, or error on our part, you are liable for the return shipping costs. We ask that the goods are returned within 14 days. If you fail to return the goods, we reserve the right to charge for the cost of collecting the goods, and you are legally obliged to make them freely available for collection. Returned stock may also incur a 10% re-stocking charge to cover handling and administration costs.
When an order is cancelled according to the procedure described above the full purchase and shipping costs will be refunded to the you. This refund will be made promptly, and certainly within 30 days, as is required by law. Refund will be made via the same medium as was used for payment (e.g. cheque or credit card).