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Cookie Policy

What are cookies?

Cookies are small files that we place onto your computer to help us keep an eye on the way you use our websites.

They help us to make sure that your experience using the websites in the Direct365 family is as informative and interesting as possible.

Here is a full list of all the cookies we use, what they do, and how they are beneficial.

Google Tracking Cookies

Overview

These cookies are used so that we can track the way our customers navigate through our websites.

The reason we do this is because giving our customers a pleasurable browsing experience is especially important to us; the more we know about how our visitors are using our websites, the more we can make sure that they are easy to use, and full of relevant content that you want to see.

For example, if we notice that lots of people are reaching a specific page on our site and then leaving, it is clear to us that something is wrong – using this information we can work out what it is that isn’t going to plan, improve it and give you an overall better experience in the future.

You can rest assured that they don’t contain any personally identifiable information.

Our Tracking Cookies

Name

What does each Cookie store?

Why do we store it?

ictf_master

Stores the unique Visitor Reference

All these cookies allow us to identify a user when receiving a call. Calls are recorded for training and quality purposes.

ictf_il

Contains per installation tracking source cache

ictf_in

Contains per installation number replacement source cache

ict_0

Contains third party tracking and number replacement source cache

ict_master

Stores the unique Visitor Reference

utma

Records how many times you visit our websites

helps you by making sure our websites are providing what you expect.

_utmb & _utmc

Used to monitor how long you spend on our websites

Using this information we can make sure that we are giving you information that you came for

utmz

This cookie tells us which source you came from to find our websites

We will use this information to ensure that you are only finding and viewing content that is relevant.

utmx

Used to display different content when you load a certain page of our site

It’s beneficial to you because it tells us which type of page you like the best, so we can always show your preferred content.

dhsuppcart

This cookie remembers what you have added to your basket

This cookie is in place to make sure that when you add something into your basket on a product sales site; it stays in your basket

mf_[session]

A cookie for identifying the browser session

Allows us to tailor your experience of the website to your requirements, the cookie is deleted as soon as the session ends.

mf_user

A cookie for checking if the user is new or returning

This cookie establishes whether the user is a returning or first time visitor. This cookie has a lifetime of 90 days.

Improving the way our Website works

Cookies allow us to personalise your experience and allow you to use many of their useful features. 

For example, we use Cookies so we can remember your preferences and the contents of your shopping basket when you return to our website.

Improve the performance of our Websites and Mobile Apps

Cookies can help us to understand how our Websites and Mobile Apps are being used to improve your experience.

These Cookies collect data that is mostly aggregated and anonymous. 

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