Here at Direct365, we’ve grown from a tiny company situated in a small outbuilding, to a reputable business with just over 50 employees, all with their own skills, qualifications, talents and stories to tell. As a company, we believe in the progression our staff and rewarding hard work. It’s true that employees are happier when they’re doing what they’re best at. Sometimes, however, finding out what this is can take time.
At Direct365, we like to find out what makes our staff tick; their strengths, weaknesses and preferences in their role, which is why we’re starting a short series to highlight some of our employees who have progressed through the company and how we have supported them through it!
A few weeks ago, we chatted to our Customer Service Team Leader, Lindsay. Discover how she rose to Customer Service team leader in less than a year, here!
We also chatted to our Contracts Administrator, Annabel. Read all about her experience with her apprenticeship and how she’s been supported in her role, here!
This Friday, we sat down with Siobhan, our Inbound and Outbound Sales Team Leader:
When did you start with Direct365?
I started roughly 5 years ago, in August 2009.
What role did you join us as?
I started as an Inbound Sales Advisor
What role do you have now?
I gradually progressed to the role of an Inbound Sales Team Leader and around a year later was promoted to the Inbound and Outbound Sales Team Leader.
How many people do you manage, day to day?
At the moment, around 10 people, although the company is growing very fast, especially with Inbound and Outbound Sales.
How has Direct365 helped you progress in your time here?
Direct365 helped by giving me all the training I need to competently do my job the best I can – I was supported along the way and most importantly I’m allowed to do things the way I want to do them, and to trial new approaches which is really good – a sense of autonomy is important in a workplace.
What’s your favourite thing about working for Direct365?
The best thing about working here is that it I’m always kept busy – It’s good to have a role where I always have something to do, and know what I’ve got to get through in a day. On top of that, everyone here is really nice, and it is really easy-going. There are plenty of incentives to keep you engaged such as work nights out and various congratulations for hitting sales targets. The customers are very nice, too, which is always a bonus!
How would you sum up Direct365 in 3 words?
Efficient, honest, helpful.
Would you recommend working here to others?
Yep! It’s a nice environment and the company always look after you.