Here at Direct365, we’ve grown from a tiny company situated in a small outbuilding, to a reputable business with just over 50 employees, all with their own skills, qualifications, talents and stories to tell. As a company, we believe in the progression our staff and rewarding hard work. It’s true that employees are happier when they’re doing what they’re best at. Sometimes, however, finding out what this is can take time.
At Direct365, we like to find out what makes our staff tick; their strengths, weaknesses and preferences in their role, which is why we’re starting a short series to highlight some of our employees who have progressed through the company and how we have supported them through it!
We sat down with our Customer Service Team Leader Lindsay to talk about this:
When did you start with Direct365?
“I came in through an agency in April last year, just before the company had moved to their current new offices in Skelmersdale”
What role and department did you join us?
“I came into the company in a sales role in the growing sales team”
What role do you have now?
“Customer Service Team Leader”
How many team members are you managing?
“I look after the day-to-day workings of 8 staff, currently”
How do you feel Direct365 helped you progress?
“I came to this job last year, and in my first interview I was asked my plans for the future and where I see myself best fitting into the Direct365 team, to which I explained my interest in and skillset for a customer service role. Shortly after being taken on in the sales department, I was asked to help out in customer service. It was through this that I gradually worked my way up to be the team leader, in under a year.”
What’s your favourite thing about working for Direct365?
“The people, the environment and the work ethos. Everyone is treated well and the company believes in looking after its staff, all whilst succeeding in growing the business year on year”
How would you sum up Direct365 in 3 words?
“Vibrant, expert and caring”
Would you recommend working here to others?
“Yep, definitely! You’re well looked after, there is a hardworking but enjoyable atmosphere and the company really invests in its employees even amidst the quick year on year growth.”
Supporting staff is something we strive to do, as a happy workforce are a productive workforce. Over the next few weeks we will be highlighting other members of our staff who have been supported at Direct365 and progressed from humble beginnings to new roles.
Related content
- Case Study: Career Development at Direct365 – Part 2
- Case Study: Career Development at Direct365 – Part 3
- Case Study: Career Development at Direct365 – Part 4